The Lovedale
Payment, Refund & Cancellation Policy
Effective 12 July 2026
This policy explains how payment, refunds and cancellations work for stays at The Lovedale, 24 Laws Ghat Road, Kodaikanal, Tamil Nadu 624101. Please read it before you confirm a booking. The specific terms shown to you at the time of booking always apply to your reservation.
Payment
A reservation is confirmed only after we receive the applicable advance payment (as specified at the time of booking) and send you a confirmation email.
Some room types, special offers, group bookings and peak-season reservations may require full prepayment or a larger non-refundable deposit.
All rates are subject to applicable taxes and statutory charges (GST and service charges).
Accepted payment methods
We accept major credit and debit cards (Visa, MasterCard, RuPay), UPI, net-banking and payments through our official payment gateway at the time of booking.
If you book through an online travel agent (OTA) such as MakeMyTrip, Goibibo or Booking.com, that OTA’s payment, cancellation and refund policies may apply.
Cancellation
For bookings made directly with The Lovedale:
- Standard rate — free cancellation up to 48 hours before your scheduled arrival (the check-in time shown in your confirmation). Cancellations made within 48 hours of check-in are charged one night’s stay.
- Peak and festival periods — a stricter cancellation window may apply, for example 7 to 14 days before arrival.
- Group bookings (usually 5 or more rooms) — a separate cancellation policy applies, as stated in your group contract.
- No-show — if you do not arrive and have not cancelled, a no-show fee equal to one night’s stay or the total booking amount is charged.
- Early departure — if you check out before your confirmed check-out date, charges for the unused nights may apply as per the booked rate.
- Force majeure — in circumstances beyond anyone’s control, we will offer voucher options, re-booking alternatives or refunds on a case-by-case basis.
Refunds
Approved refunds are processed to your original payment method within 7 to 14 business days.
Bookings made on a “non-refundable” or “advance purchase” rate are not eligible for a refund, except where required by law.
For reservations made through an OTA, any refund is handled by the OTA in line with their own policies.
How to cancel
Direct bookings: email booking@thelovedale.com or call +91 96202 09414 with your reservation number and cancellation request.
OTA bookings: cancel through your OTA account, or contact the OTA’s support team.